Frequently asked questions about weddings

THE FAQS

I love your work. Will you fly to my country to cover my wedding?

Yes, most definitely. We have shot many times abroad and our team is well-versed with what is needed for an overseas shoot.

We have done overseas engagement shoots and weddings (one of the most interesting was at Cappadocia, Turkey). Flights are not necessarily very expensive these days, especially with the abundance of low-cost carriers.

What gear do you use?

Our photographers and videographers use the professional range of Canon / Sony digital cameras and lenses. As with most creative folks, we often get carried away upgrading our equipment – rest assured, we have lots of awesome gear that we acquire month on month (to the horror of our accountants!).

For videography, we are extremely particular about the quality of the audio. We use wireless mics and audio recorders to make sure the vows and speeches are preserved for the final video. To give our videos a cinematic edge, we use sliders and camera stabilization gear.

Oh yes, we do love Macs! (And that’s another plus point for hiring us, yes?)

My cousin just bought a digital camera. I hope you don’t mind if he takes photos together with you.

We surely don’t mind if he takes photos, but we require that we are the sole professional photographer for your event. During the time set aside for portraits, we ask that we are the only photographer, as too many photographers spoil the shot, and it can get downright distracting.

As professionals, we want to serve you nothing less than our best, and we cannot do that if we are competing with your relatives who also claim to be hired professionals for the day. (Believe us, we have encountered possessive relatives of all sorts!).

Do we need to prepare a meal for you during the wedding?

Wellll… we don’t eat much, and some food lining our tummies could help us take better photos. We prefer not to partake in your banquet, but would rather have a quick bite before the event. Hotels and restaurants are familiar with the vendors’ meal and can help you prepare it.

When you travel, can you stay with my great-grand-aunt’s-niece’s-friend?

Sorry, but we do request for a fairly decent hotel, not because we’re snobs but from experience, we need our privacy to rest and space to store our gear. It should be a safe and secure hotel, but not necessarily the top-end Hilton hotel.

Can you do Same Day Photo Slideshows and / or Same Day Videos?

We offer Same Day Photo Slideshows as part of our package. If you have requested videography services and would like to have a Same Day Video shown at your wedding dinner, we can add that into the package for an additional fee.

For videography, we will attempt to record the audio from your event to the best of our capabilities. We usually tap into the venue’s sound system. However, there have been incidents where the audio output at the venue was distorted/too loud/soft. Sometimes there may be more than one sound system or the venue (eg. some churches) may not allow us to record from their audio system. Please do inform the relevant parties that we would like to record audio from their sound system.

We have a range of royalty free music that we use for slideshows and videos. These are non-mainstream songs and we’ll choose the songs for you according to our creative discretion. If you do have a particular music genre preference, just let us know so we understand your music style and can take that into consideration. We don’t usually ask for specific songs from our clients as their preference may not necessarily work well with the images / video clips that have been shot. But if you still prefer to use your own selection, please email us at least 3 options for us to choose the best song that suits the video / images.

How long will it take to prepare the Same Day Photo Slideshow or Same Day Video?

We need about 5 hours to prepare the same day photo slideshow or 6 hours for same day video edit. To save us on travel time, we would like to request for a hotel room to freshen up and work from. This room should not be shared with other guests because it’s really difficult to work comfortably when we have people looking over our shoulder, expecting to see images or wanting to talk to us when we really have a deadline to meet.

Function rooms are not suitable because there are no shower facilities and a proper space for our photographers or videographers to rest. We hope you will understand as we spend many hours on our feet and need this precious time to do our work without interruption and have at least some time to rest.

If your schedule is too tight, we may not be able to prepare a same day slideshow for you but we will definitely provide one after the wedding itself.

 When can my photos be delivered once the shoot is over?

Once the we have photographed your wedding, it will take approximately 2 months for us to touch up your images, edit your video and lovingly craft your album. You can decide at this stage whether to print additional items such as canvas prints or upgrade to a larger album. Keep in mind that our editing is mainly for colour and contrast, and do not include things like reducing tummy or arm size! Our editing style is to make you look natural and beautiful but not through too much Photoshop-plastic-surgery. Do refer to your booking form for further T&C regarding these items.

Once the photos and album are ready, you can either pick it up from our studio or have it couriered to you. Delivery of USB & album within the Kuala Lumpur area is free. Courier costs for the USB & album is payable by the client if delivery destinations are out of Kuala Lumpur area or overseas.

If someone else will be receiving the parcel on your behalf, you can provide their contact details in a questionnaire form that will be sent to you after you confirm your shoot with us.

If there are any questions you have which were not covered here, feel free to ask us before the shoot. We look forward to photographing you. :)

What if you fall ill? Or, *gasp* die before our wedding?

You’re a morbid one, aren’t you? Just kidding. We do have a family of photographers who will replace one another if needed, and we also do have agreements with other professional photographers to stand-in for one another. You will be provided with a good replacement.

What are your payment methods and terms?

We’re fairly flexible and will accept cash, bank transfer, cheque or credit card, but we don’t accept livestock, sorry. Upon booking, we do request for 50% retainer fee. The balance is due before the shoot date.

What value will I be getting from paying for your services?

We believe the value lies in our professionalism and the proof are the numerous happy clients we’ve served in the past. We put extra effort into doing things with excellence, for example, creating a questionnaire to make sure all details are communicated well before the wedding, editing every single image that goes into your USB, and ensuring our albums and prints are of high quality. Do feel free to shop around, and if you’re happy with us, do return.

I’ve got more questions that aren’t covered here.

Of course you do, and that’s precisely why we welcome you to contact us for a consultation session where we can either meet you in person (and show you how wonderfully friendly we are), video chat on Skype (though we hear it makes us look fat), or give you a complimentary phone call (yes, even if you are in Zimbabwe, we will initiate the call).