Frequently asked questions about weddings

THE STORIES EXPERIENCE

Contact us via our website, Facebook message, WhatsApp or call. Our hardworking studio manager will respond to your enquiry within one business day.

Then, let’s meet up for a chat over coffee to discuss your wedding plans! Our studio is in TTDI, KL.

A 50% retainer fee is required to make a booking. You can pay via cash, cheque or credit card online. Once you sign our online contract, we’ll block your date on our calendar.

A few weeks before your wedding, you’ll be sent an online questionnaire. Help us get to know you better by filling it in as meticulously as you can manage!

1-2 weeks before your wedding, you’ll get to meet the team shooting your event. It’s a great time to iron our details and get to know each other.

We’ll appear on your wedding day and do a super duper awesome job with lots of passion!

Our magical elves will then back up all your photos and videos, then start editing them. For one week, all they’ll see are your faces!

You’ll get all your photos and videos in a personalised USB drive within 2 months of your event date. All images will be uploaded into our online password-protected gallery.

You’ll receive your album layout via our album proofing software. Once you approve it, we’ll edit the images in your album even more, then send it for printing.

Within 2-3 weeks, you will get your beautiful album, filled with memories of your wedding day.

THE FAQS

I love your work. Will you fly to my country to cover my wedding?

Yes, most definitely. We have shot many times abroad and our team is well-versed with what is needed for an overseas shoot.

We have done overseas engagement shoots and weddings (one of the most interesting was at Cappadocia, Turkey). Flights are not necessarily very expensive these days, especially with the abundance of low-cost carriers.

What gear do you use?

Our photographers and videographers use the professional range of Canon / Sony digital cameras and lenses. As with most creative folks, we often get carried away upgrading our equipment – rest assured, we have lots of awesome gear that we acquire month on month (to the horror of our accountants!).

For videography, we are extremely particular about the quality of the audio. We use wireless mics and audio recorders to make sure the vows and speeches are preserved for the final video. To give our videos a cinematic edge, we use sliders, camera stabilization gear and drones.

Oh yes, we do love Macs! (And that’s another plus point for hiring us, yes?)

What My cousin just bought a digital camera. I hope you don’t mind if he takes photos together with you.

We surely don’t mind if he takes photos, but we require that we are the sole professional photographer for your event. During the time set aside for portraits, we ask that we are the only photographer, as too many photographers spoil the shot, and it can get downright distracting.

As professionals, we want to serve you nothing less than our best, and we cannot do that if we are competing with your relatives who also claim to be hired professionals for the day. (Believe us, we have encountered possessive relatives of all sorts!).

Do we need to prepare a meal for you during the wedding?

Wellll… we don’t eat much, and some food lining our tummies could help us take better photos. We prefer not to partake in your banquet, but would rather have a quick bite before the event. Hotels and restaurants are familiar with the vendors’ meal and can help you prepare it.

When you travel, can you stay with my great-grand-aunt’s-niece’s-friend?

Sorry, but we do request for a fairly decent hotel, not because we’re snobs but from experience, we need our privacy to rest and space to store our gear. It should be a safe and secure hotel, but not necessarily the top-end Hilton hotel.

What if you fall ill? Or, *gasp* die before our wedding?

You’re a morbid one, aren’t you? Just kidding. We do have a family of photographers who will replace one another if needed, and we also do have agreements with other professional photographers to stand-in for one another. You will be provided with a good replacement.

What are your payment methods and terms?

We’re fairly flexible and will accept cash, bank transfer, cheque or credit card, but we don’t accept livestock, sorry. Upon booking, we do request for 50% retainer fee. The balance is due before the shoot date.

You’re pretty expensive, aren’t you?

We believe the value lies in our professionalism and the proof are the numerous happy clients we’ve served in the past. We put extra effort into doing things with excellence, for example, creating a questionnaire to make sure all details are communicated well before the wedding, editing every single image that goes into your USB, and ensuring our albums and prints are of high quality. Do feel free to shop around, and if you’re happy with us, do return.

I’ve got more questions that aren’t covered here.

Of course you do, and that’s precisely why we welcome you to contact us for a consultation session where we can either meet you in person (and show you how wonderfully friendly we are), video chat on Skype (though we hear it makes us look fat), or give you a complimentary phone call (yes, even if you are in Zimbabwe, we will initiate the call).