Running a Business

Grace Tan In Musings, Relationships, Running a Business, Tips + Ideas

How to keep your photographers happy (& ultimately give you better photos)

How many times do you walk into a restaurant and think… “How can I make life better for this waiter?” If most of us are honest, we rarely, if ever think about those thoughts. We expect to be served, to be treated well, and when things don’t go the way we expect, we rant and complain. It is probably true for a lot of people working in the service industry… hotels, hospitals, tour operators…

And even photographers.

When I first started working in this industry, I knew that it was the little things that differentiated a good service from a great one. The client and their needs are always top on my mind, and I made sure to communicate that to our entire team… from our communications to the photographers on the shoot, and up till delivery stage. Someone told me once, that if you show genuine care to your clients, they know it. It has always been our principle to make sure our clients get the best experience from us. So it does sadden us sometimes when we get the occasional client who doesn’t treat us the same way.

I do admit, most of our clients are amazing. They are thoughtful, kind, generous… even when there’s a million other things to think about on their wedding day. It makes us feel so appreciated. To know that we’re not just another ‘vendor’, but that we’re treated as friends. Ultimately, we just want to do even better and more for these clients!

* The Stories team at work (left to right, top to bottom): Johan, Diane, Ben, Weiming, Felicia and Mark

Here are some simple ways that can keep your photographers happy throughout the wedding day:

1. Do remember to feed us – Being on our feet for 10 hours on your wedding day, carrying kgs of equipment is not an easy task. Most Malaysians are really hospitable and make sure that we are well fed during lunch and dinner. We do not expect to be seated at the table with your guests since we’ll be moving around a lot during dinner anyway. It’s always best to just order a vendor’s meal like fried rice or a burger from the hotel for the team. Sometimes though, there were days when all we got for dinner were soggy McDonald’s that were bought hours ago, or a pack of egg tarts for dinner. A hungry photographer can sometimes turn a little grumpy. Sometimes.

2. Please prepare a room at the hotel for us – This is relevant if you require a same day slideshow to be created by us. Our base is in Petaling Jaya, so sometimes it may not be feasible for us to travel 30 minutes from your home in Klang to PJ, work tirelessly without a break to create a slideshow and then drive another 30 minutes to a hotel in KL, all within 4 hours. Photographers hardly get any rest. It would make our life a lot easier if we didn’t have to spend so much time traveling, but can go to a dedicated hotel room just for the team to work, take a nap if necessary, and have a shower to freshen up.

This room should not be shared with other guests because it’s really difficult to work comfortably when we have people looking over our shoulder, expecting to see images or wanting to talk to us when we really have a deadline to meet. Sometimes, we are given function rooms to use, but that is not really ideal. Most of these rooms do not have shower facilities, nor proper seats to rest comfortably. I find it sad when a client or wedding planner expects us to shower in the public toilet at the hotel, or not freshen up at all prior to dinner. Even sadder when we are placed in a store room somewhere to prepare the same day slideshow (thank God this only happened once).

3. Do give us sufficient time for portraits – We know time is precious on your wedding day, but we want to do the best for you too. Do allocate at least 30-45 minutes sometime during the day for a portrait session for the both of you. We know that sometimes, this eats into your mingling time with guests, but we feel that it’s important to make time for it. Please be patient with us if it seems like the portrait sessions take a while, or overruns in terms of time.

4. Do tell us how you feel at the end of the day – We love to hear feedback! If you are happy with our service throughout the day, do let us know before we say goodbye. Those little words like thank you goes a loooong way! 10 hours (and sometimes more!) of exhaustion is worthwhile knowing that our clients appreciate our work and attentiveness.

*Mother hen – Grace

Grace Tan In Life, Musings, Relationships, Running a Business

Onward, preggie mummy!

* Credit goes to my hubby, Alex Lam for taking this photo of me. Of course, with a little guidance from the ‘bossy lady photographer’!

It’s now the 18th week of my pregnancy, and I must say, it’s been a good 4 months so far. Initially, I was really worried about how my body would fare, balancing pregnancy and photography. I am happy to report that I pretty much breezed through my 1st trimester…

I only had minimal bouts of nausea. The top 2 things that would trigger my nausea were the floor detergent used in my studio and the restaurant cooking steamboat downstairs from the studio.
I only vomited four times in my first trimester. And the toilet was not too far away too! Yay!
I didn’t have any cravings. Unfortunately, this meant that I deprived Alex of the privilege of buying roti canai for me at 3am in the morning. Oh wait, I did have a craving once. I insisted on having a Peranakan Itik Tim soup for lunch one day.
My taste buds did change though. Everything I ate tasted too salty or sweet. Until… I passed that phase and wondered why every dish my father-in-law cooked tasted bland.
I didn’t feel overly fatigued, though I did sleep slightly more than usual.
Finally, I had to buy new bras & clothes, but hey, who’s complaining when it comes to shopping!

Thankfully, I managed to get through all my shoots for the 1st trimester without fainting in exhaustion. It was great to hear feedback from my clients too, when they said things like…

“Grace, even though you are pregnant.. and assigned us a third photographer, we felt that it is very professional of you to help us capturing all the great moments of the day and all the hard work that you put in making that day unforgettable for us. We were sort of a little worry for you as you trying so hard capturing some of the great moments for us in the church. Make sure you take it slow in your upcoming photo shooting..

We would like to thank you from the bottom of our hearts for providing us with such beautiful memorabilia of our most precious day of our lives, erm.. even though we didn’t have a chance to glance through our photos yet… and every one is asking for it already!!!!”

– Amy & Enoch –

“Dear grace and team, thank you for those wonderful n absolutely gorgeous pics (ourselves included)! :) When we first met u, we were indeed taken back by ur TnCs (have to say v onerous :) ) but we saw what u can do and glad to say that we couldn’t be happier. So thank u for you and ur team’s profesionalism (ur pregnancy didn’t hamper ur ability, the mozzy didn’t affect ur team s spirit (mostly ours…hehe)..thanks!”

– Wilson & Elaine –

So now that it’s the 2nd trimester, people tell me that it’s the ‘honeymoon’ stage of pregnancy. I would feel healthier, stronger and better. The months pass by so quickly. I am indeed cherishing every moment of my pregnancy!

Grace Tan In For Photographers, Musings, News, Running a Business, Tips + Ideas

Bloom Workshops #2: From Passion to Skill

Bloom Promo
We are really excited to announce a new photography workshop coming up this 31st August till 1st September 2012, called “From Passion to Skill”! Earlier this year, we had our inaugural Bloom Workshops titled “Empowering Female Photographers” and it was a huge success. Frankly, organizing a workshop like this is HARD work.

Together with the pregnancy, I wonder if I am killing myself by doing too many things this year. I hear lots of advice telling me to ‘slow down’ but I think it’s part of my DNA to keep on going! (Interestingly, last week, at the wedding I was photographing, I got lectured by the grandmother of the bride… telling me to be careful since I am pregnant! Coincidentally, during the same wedding, the banquet manager noticed too and he offered me a chair. How sweet!)

The good thing is… I have a holiday scheduled for next week! The unfortunate thing is that… it was meant to be a diving trip at Sipadan island (one of the world’s top diving sites!) but now, I can only snorkel. Anyhow, I am not complaining.

Well, back to the workshop. I hope that all our hard work will really benefit someone out there. Actually, the 30 participants that we hope to get. The four of us share our hearts out at these workshops, and we give everyone 100% of our attention and energy, as much as we can. So I look forward to seeing familiar and new faces at the upcoming Bloom Workshops. Good thing is, while the previous workshop was only targeted towards females, this one is now open to everyone!

Have a look at the previous workshop and what we achieved in 2 days. Thank you, Weiming for shooting and editing the video!

[FMP poster=”http://www.stories.my/wp-content/uploads/2012/videos/BLOOM_HIGHLIGHTS.jpg” width=”672″ height=”368″]http://www.stories.my/wp-content/uploads/2012/videos/BLOOM_HIGHLIGHTS.mp4[/FMP]

Grace Tan In Chinese Weddings, Church Weddings, Indian + Punjabi Weddings, International, Malay Weddings, Musings, News, Outdoor Weddings, Running a Business, Wedding Films & Videos, Weddings

Feature your wedding on an International Travel Channel

Hi everyone! We’re involved in a really cool, upcoming project and we’d love to get you involved too! It combines 2 of my favourite topics: Travel and Weddings.

For those who have been reading this blog for sometime, you might know that I started out my career in the local film and television line. For many years, I edited TV programs, dramas, films, documentaries… and also directed some episodes of various television programs. Then in 2007, I began to explore the world of weddings through my camera lens. You can read more about my history here.

So how is this relevant to what I am about to say?

Well, basically, we will be involved in a new project involving an international travel channel that broadcasts to 120 countries worldwide. No, this doesn’t mean that we are no longer photographing weddings. Every now and then, I believe in doing new things that will help fuel creativity, and though it’s been a while since I directed a TV program, this is something I’m excited to do.

So… this is where you come in.

We are looking to feature weddings in Malaysia, Indonesia (Bali), Taiwan, Thailand, Philippines and Singapore. For each episode, we will feature one local couple and one couple who are traveling to that destination for their wedding. If you are getting married in these locations within the months of May-August 2012 and would love to have your wedding featured internationally on television, do contact us!

Please email grace.tan [at] stories.my with these details:

1. Your name & your fiance’s name

2. The location and date of your wedding

3. Why you think your wedding should be featured (or perhaps some unique details about your wedding plans)

4. Include a photo of the both of you

And that’s it! This is not a contest. We will select the couple based on the best story that fits our requirements. We are excited to hear from you, so do email us soon!

Grace Tan In For Photographers, Musings, News, Running a Business

Bloom Workshops: Empowering Female Photographers (our first!)

Who would have thought, that 4 very different photographers with unique personalities and style could sit together and organize something as unlikely as a female photography workshop? It took us 5 months to brainstorm ideas, get together a sponsor list, and plan for the event, but our inaugural Bloom Workshops was a hit! The event was held on the 10th & 11th of March 2012 at the Terrace of Hock Choon and attended by 30 eager female photographers. The trainer list consisted of Anna-Rina, Asther Lau, Fiona Lim and myself.

We would like to thank our main sponsor, Canon and all our other sponsors Schmidt Marketing, Wall Canvas Arts, Simplr, Laura Mercier and Kelly Moore bags for adding lots of spice to the workshop.

I had a session on lighting, which is a huge topic to cover in 3 hours! I taught the participants how to look at available light and also did an introduction on off camera flash techniques. I was really excited to read some of these comments on my session:

“Something new and challenging but very beneficial as before this lighting was something that I didn’t take seriously. Understand that it’s all about the light and not all only about the location and pretty subjects.”
“Clear & Precise. Enjoyed applying the techniques during the practical session. Hot models haha.”
“I came away with so much more tips that I’m excited to put into use!”

For those of you who couldn’t make it, here are some photos from the workshop! When the participants arrived, they were greeted by Diane’s friendly smile.

And they received a Canon paper bag filled with lots of yummy goodies from all our sponsors! They even received a personalized print of their photo, created by Simplr.